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Delivery Details

If you spend over £100 inc VAT per order SMR Bathrooms will add no additional fee for delivery. So the price you see is the price you pay. Orders under £100 inc VAT will usually incur a delivery charge of £10 inc VAT.

Cast iron radiators are an exception to this due to size and weight. All cast iron radaitor orders carry a single delivery charge of only £69 inc VAT which is then removed on orders over £1000 inc VAT. Unlike many other companies who include this delivery charge as part of the product cost, we don't. This means if you order multiple quantities through us you will only ever pay a single delivery charge rather than hidden multiple charges.

There are exceptions to this policy for particularly large or bulky items items being delivered to some parts of the UK (see individual item descriptions for more details of pallet delivery charges) and deliveries over water, for example Scottish Islands, Northern Ireland and the Isle of Mann. Some smaller items are exempt from the £10 inc VAT carriage charge, such as packs of shower curtain loops.

SMR Bathrooms usually only delivers around the mainland UK - if you're outside this area but are interested in ordering, please see our information for Overseas customers page: Details for prospective customers from outside the UK mainland.

Courier Deliveries

Deliveries of smaller items are outsourced to courier companies on a next day basis, so most stock items would be expected on a next working day basis.

If no one is available to take receipt of the goods the courier company will normally leave a "we called today" card. You should contact the courier company to arrange redelivery on a convenient day, or to collect from their depot. Please note that our couriers deliver on a daytime service - usually between 8-6 - on weekdays, and need someone to sign for the goods (they cannot leave consignments without a signature). Please consider this when deciding on a delivery address for your order - we can deliver to your work address - or to a friend or neighbour - instead of your home address if it's more convenient for you than waiting in for the delivery. Please be sure to provide a mobile telephone number if having goods delivered to an address different to the one your card is registered to.

If the courier company is unable to deliver the goods after a reasonable time period they will return the goods to us. If this occurs you may be charged an additional fee or required to make arrangements to collect your goods. This will only happen in extreme cases. We are here to help so stay in contact and please remember to inform us if you are about to go on holiday.

The condition of the packaged goods needs to be checked when they arrive, also checking the content of any damaged packaging before signing for delivery. We cannot consider any claim for shortage of delivery or damages 24 hrs after delivery. We recommend that you check the goods personally to avoid any argument between yourself and your installer. Please sign for goods as unchecked, as any claim for damaged goods will not be approved if signed for as received in good condition. If there are any problems with the goods, contact us immediately.

Note that different items from one order may arrive separately - the delivery note with each consignment will let you know what should be in each delivery. As a rule of thumb, codes that start with the same letter (e.g. U-A3010 & U-A3011) will arrive together. When orders are despatched from one location, the order will be held until the entire order can be sent together, so the longest lead time of each item applies to the whole order.

Heavy Goods

Heavier, bulkier items, such as cast iron radiators or bathroom furniture and others will need to be delivered on a pallet. The pallet hauliers are responsible only for a "kerbside" service - that is, they do not carry your goods inside your property. Due to the size and weight of some of these items, you may want to arrange for additional people to be around on the delivery day to help unload.

The pallet delivery driver's schedule includes 15 minutes for you check over your goods - it is important that you do this, and note any concerns or damages when you sign for the goods - damages claims cannot be pursued if the goods are signed for "in good condition" or "unchecked". If the consignment has sustained damage, contact us immediately on 0844 358 1995. Pallet deliveries are Mon-Fri 9-5, but only one attempt is made, so a delivery date needs to be scheduled before the pallet is despatched - we'll call in advance to agree a date with you.

For some products, for example shower enclosures and baths, there may be additional charges for delivery to Scotland and Northern Ireland - see the product you are interested in for more details.

Within England & Wales we are able to offer more control over the delivery for these items - for an additional fee we may be able to specify a Saturday delivery, or AM or PM delivery - where available this service can be discussed when we call to arrange delivery of your palleted item.

Booking your installer

We recommend that you don't confirm a date with your installer until you are in full receipt of your goods and have inspected them for damage. Although we are committed to your satisfaction and will do our utmost to deliver goods as quickly as possible, we cannot take responsibility for any costs you may incur with your installer if your goods do not arrive as soon as intended, or if they arrive damaged and replacements need to be sent.
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