Heavier, bulkier items, such as cast iron radiators
or bathroom furniture
and others will need to be delivered on a pallet. The pallet hauliers are responsible only for a "kerbside" service - that is, they do not carry your goods inside your property. Due to the size and weight of some of these items, you may want to arrange for additional people to be around on the delivery day to help unload.
The pallet delivery driver's schedule includes 15 minutes for you check over your goods - it is important that you do this, and note any concerns or damages when you sign for the goods - damages claims cannot be pursued if the goods are signed for "in good condition" or "unchecked". If the consignment has sustained damage, contact us immediately on 0844 358 1995. Pallet deliveries are Mon-Fri 9-5, but only one attempt is made, so a delivery date needs to be scheduled before the pallet is despatched - we'll call in advance to agree a date with you.
For some products, for example shower enclosures
, there may be additional charges for delivery to Scotland and Northern Ireland - see the product you are interested in for more details.
Within England & Wales we are able to offer more control over the delivery for these items - for an additional fee we may be able to specify a Saturday delivery, or AM or PM delivery - where available this service can be discussed when we call to arrange delivery of your palleted item.