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Carriage Costs
If you spend over £100 per order SMR Bathrooms will add no additional fee for delivery. So the price you see is the price you pay. Orders under £100 inc VAT will usually incur a delivery charge of £10 inc VAT.
There are exceptions to this policy for particularly large or bulky items being delivered to some parts of the UK such as Scotland and Northern Ireland - see individual item descriptions for more details of pallet delivery charges. Some smaller items are exempt from the £10 carriage charge, such as tile samples and packs of shower curtain loops. |
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Courier Deliveries
Deliveries of smaller items are outsourced to courier companies on a next day basis, so most stock items would be expected in 2 to 5 working days.
If no one is available to take receipt of the goods the courier company will normally leave a "we called today" card. You should contact the courier company to arrange redelivery on a convenient day, or to collect from their depot.
Please note that our couriers deliver on a daytime service - usually between 9-5 - on weekdays, and need someone to sign for the goods (they cannot leave consignments without a signature). Please consider this when deciding on a delivery address for your order - we can deliver to your work address - or to a friend or neighbour - instead of your home address if it's more convenient for you than waiting in for the delivery.
Please be sure to provide a landline telephone number if having goods delivered to an address different to the one your card is registered to.
If the courier company is unable to deliver the goods after a reasonable time period they will return the goods to us. If this occurs you may be charged an additional fee or required to make arrangements to collect your goods. This will only happen in extreme cases. We are here to help so stay in contact and please remember to inform us if you are about to go on holiday.
We ask that you check the condition of the packaged goods when they arrive, also checking the content of any damaged packaging before signing for delivery. We cannot consider any claim for shortage of delivery or damages 24 hrs after delivery. We recommend that you check the goods personally to avoid any argument between yourself and your installer. Please sign for goods as unchecked, as any claim for damaged goods will not be approved if signed for as received in good condition.
If there are any problems with the goods, contact us immediately.
Note that different items from one order may arrive seperately - the delivery note with each consignment will let you know what should be in each delivery. As a rule of thumb, codes that start with the same letter (e.g. BR QT BSM C & BR PA 1/2 C ) will arrive together. |
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Heavy Goods
Heavier, bulkier items, such as cast iron radiators , any bench radiator , and some of our larger heated towel rails and others will need to be delivered on a pallet.
The pallet hauliers are responsible only for a "kerbside" service - that is, they do not carry your goods inside your property. Due to the size and weight of some of these items, you may want to arrange for additional people to be around on the delivery day to help unload.
The pallet delivery driver's schedule includes 15 minutes for you check over your goods - it is important that you do this, and note any concerns or damages when you sign for the goods - damages claims cannot be pursued if the goods are signed for "in good condition" or "unchecked". If the consignment has sustained damage, contact us immediately on 0845 22 55 045.
Pallet deliveries are Mon-Fri 9-5, but only one attempt is made, so a delivery date needs to be scheduled before the pallet is despatched - we'll call in advance to agree a date with you.
For some products, for example shower enclosures and baths , there may be additional charges for delivery to Scotland and Northern Ireland - see the product you are interested in for more details.
Within England & Wales we are able to offer more control over the delivery for these items - for an additional fee we may be able to specify a Saturday delivery, or AM or PM delivery - where available this service can be discussed when we call to arrange delivery of your palleted item. |
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Booking your installer
We recommend that you don't confirm a date with your installer until you are in full receipt of your goods and have inspected them for damage. Although we are committed to your satisfaction and will do our utmost to deliver goods as quickly as possible, we cannot take responsibility for any costs you may incur with your installer if your goods do not arrive as soon as intended, or if they arrive damaged and replacements need to be sent. |
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