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Overseas Orders

SMR Bathrooms is a UK supplier, although we do not ship overseas ourselves, we have had many customers who have arranged for couriers or hauliers to collect goods from our warehouse in the UK and deliver to them overseas.

DHL or UPS seem to be the couriers of choice for this. For larger pallet deliveries customers have also used Schenker Hauliers. We also recommend www.wedelivertheworld.co.uk. These courier companies may ask for consignment weights and dimensions before estimating a price for such a delivery; the information in the "Packing size" paragraph below may be of help. For customers in the Channel Islands, we can deliver to the UK mainland depot of a freight forwarder who you can then use to transport the goods to your location, or you can pay an additional charge for direct delivery with our courier.

Returns Policy - Overseas Orders

Goods sold for export are sold on an ex-works basis. In the unlikely event that a fault occurs with your purchase, you may be required to return the goods to us. To date this has never caused any problem, although you should bear this in mind when deciding to export a towel rail or other product.

VAT - Value Added Tax

Goods being shipped outside the EU are not required to pay VAT. A commercial invoice will be completed by your courier on collection, we require this as proof of export to the UK Customs and Excise. You may also have to pay import duties when the goods arrive in the destination country; these are paid to your country’s customs and excise department.

If you are an EU VAT-registered company, please send us confirmation on company-headed stationery including your VAT registration details - VAT may not need to be charged.

Payment

Payment for overseas orders can be made by Sterling bankers draft or Sterling bank transfer and is only acceptable in Pounds Sterling.

PLEASE DO NOT ATTEMPT TO PAY ONLINE USING CARDS REGISTERED OUTSIDE THE UK.

Please contact us if you require additional details.

Packing Size and Weight - Additional Packaging

As a guide to shipping sizes and weights for towel rails; add around 150mm to each dimension (H x D x W). We estimate that each rail weighs between 7kg to 20kg packaged. Electric only rails are supplied pre-filled with fluid and are therefore heavier. Exceptions include rails which are sent on pallets; these will be considerably heavier; specific details can be supplied for individual rails, or products other than towel rails. Collection would be from our premises in Hampshire, PO3 5LP, United Kingdom.

Our standard packing is used to send goods out for delivery around the UK and very rarely do we have any damage in transit. However, we can offer additional packaging for towel rails headed overseas for an additional £25 (plus VAT), we do recommend you request this additional packing.

For products other than heated towel rails, please contact us for a size estimate.

Electric Elements (if required)

If you're interested in a heated towel rail with an electric element you may want a non-standard size; as long as you specify the voltage of the elements required we should be able to supply them fitted. Electric rails come pre-filled, the element can be fitted at the bottom left or right hand side of the rail (as you look at it) please specify when placing your order. Please note 110/120 volt elements have to be bought in as specials, due to varying costs we will quote for these from your enquiry. Elements do not come with a plug fitted and require wiring into a power outlet in accordance with your local regulations.

Lead Times

Stock items are usually ready for collection within 3 - 5 working days of receipt of payment. Electric and made to order towel rails are typically ready for collection within 10 - 15 working days of receipt of payment. We email customers as soon as goods are ready for collection.

How to Order

If you are interested in purchasing from us for shipment overseas in this way, please contact us with details of what items you're interested in and where you are based, so that we can send you a quotation confirming any specific details or additional costs. Please do not try to pay online.

You can contact us using the details on our contacts page.
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