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SMR Bathrooms Returns Policy

At SMR Bathrooms, we endeavour to provide you with all the information you'll need to choose the right products for your installation - indeed, if you find you need more information on our products, you can send an email asking for more details from our contacts page, or telephone for more help and advice.
We do accept returns of certain items - but it's always much easier to get the order right in the first place.

Returning Goods

For standard items SMR accepts returns from private retail customers any time up to fourteen days after you have received your goods.

If you wish to return your order (or part of it), you must first contact SMR Bathrooms; you can do this by telephone, fax, email, or by post. You will receive back from SMR Bathrooms, some RMA documentation. This documentation must be included with your returned items and will include a tracking reference for your returned products. If you fail to obtain this RMA number or fail to include it with the returned goods, the return process will be considerably delayed. It is essential you obtain your RMA documentation prior to sending goods back.

It will be your responsibility to return the goods to us at our geographic address at your own cost. You must take care of the goods to ensure they are not damaged while in your possession or in transit back to us.

We recommend that if using Royal Mail or a courier to return the goods you opt for a signed-for service, and take out insurance, especially if returning high-value or fragile items.

Returns after fourteen days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee may apply. If you have an item you would like to return after the returns period, contact us to discuss your situation further.

For details of how to contact us (and our address) see our contacts page.

Non-returnable items

Please note that bespoke, made-to-order, and made-to-customer-specification items are non-returnable, for example; cast iron radiators (which are assembled from sections to customer specification), and any items offered in a nickel finish (which have to be plated to order). This also includes UK-made products finished in gold.

Please take care when ordering non-returnable items to ensure you have the right products for your installation. Talking things through with your installer is always a good idea and we are here to help via telephone and email.
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