Testimonials for bathroom and heating products from SMR customers

Why Buy from SMR & Customer Testimonials
We feel there are many reasons you should make your purchase from SMR Bathrooms, so we've listed them below, along with some testimonials and comments made by our customers.
We're always interested to hear your opinions on how we've performed. If you'd like to share your experience with SMR Bathrooms, you can send us an email or write us a letter, our address can be found details on our contacts page .

FREE DELIVERY - If you spend over £100 per order SMR Bathrooms will add no additional fee for delivery. So the price you see is the price you pay. Orders under £100 inc VAT will usually incur a delivery charge of £10 inc VAT. Please see our Delivery Page for additional details and any exceptions.

INTERNET PRICES - Very simply we offer fantastic prices across a huge range of products. On many brands we offer up to 40% off the retail price of our goods. Most items on our website will show you the RRP (recommended retail price), the amount saved and the YOU PAY price which is our Inc VAT price.

14 DAYS RETURN POLICY - Unlike most high street or internet suppliers, we offer a 14 days return policy. So you get trade prices and the chance to check out the our products before you commit. Please see our Returns Policy page for details and any exceptions. Generally the only exceptions are bespoke products or products specifically made to order.

BRAND NAMES - At SMR Bathrooms we offer quality brand names with manufacturers' guarantees. Brand names such as Bristan, Crosswater and Hudson Reed.

TELEPHONE SUPPORT - We're not shy about telling customers our telephone number. You can place your order over the telephone or online, whichever is easiest for you. If you have any questions we're here to answer them. Please see our Contact Page page for telephone and email contact details and our hours of business.

FRIENDLY ADVICE - If you are not sure of your exact requirements or would like some advice on the product most suitable for your application, please feel free to call. We're here to help with our advice and experience.

QUICK DELIVERY - All products should have a specified delivery time against them. With most taps and showers this is just a few days. If you are unsure or need particularly fast delivery, please contact us, we'll do our best to service your needs.

WIDE RANGE - We have over 2500 products on our website covering taps, showers, heated towel rails, designer and cast iron radiators.

BESPOKE SERVICE - On some products we are able to offer bespoke services, a good example of this would be our UK manufactured Heated Towel Rails . We can make many bespoke models, from an adjustment so an existing model will fit under a windowsill to bespoke designs for customers specific projects.

EST. 2002 - SMR Bathrooms was established way back in 2002, in terms of the internet we've been around a long time, so you can buy in confidence knowing we'll be here to support our customers as required. Additionally we are a real company with real premises, based just outside Portsmouth on the South Coast.

Testimonials - Here's a selection of comments from emails we've received from satisfied customers:

"I would like to thank you for all your help and the service provided, my towel radiator was delivered the next day in perfect condition. It was just what I was looking for, and fitted in perfectly. I will definitely recommend your company to others - excellent!!"
Order 203023, June 2009

"We received the valves safely and quickly, and are exceptionally pleased with them, so thanks a million."
Order 202730, May 2009

"...thank you for all your help with this order. We modified the shower ring using the instructions, and it looks wonderful. Many thanks"
Order 202184, March 2009

"Thanks for the speedy delivery of my Nickel radiator taps, which are exactly what I'd hoped for."
Order 202357, April 2009

"I really appreciate the service that you have provided, it goes someway to restore one's faith in human nature, after so many negative responses from some companies over the last few months."
Order 202395, April 2009

"I would like to thank you for such a prompt service. We have received the valves today and are very pleased with the look and quality against the pictures on the web site. We will require more valves as the refurbishment of our home progresses and based on your response and service would have no hesitation in coming back to you for a repeat order. It makes such a nice change to receive such good customer service, without any hassles. This seems rare nowadays. Thank you"
Order 202340, April 2009

"My basin, tap and bottle trap arrived today! Many thanks - fantastic service!"
Order 202308, April 2009

"thanks for the excellent customer support."
Order 202257, April 2009

"I see the order has already been dispatched - thanks for all your help and efficiency."
Order 202184, March 2009

"I have today ordered one of the showers on line and would not hesitate to recommend SMR BATHROOMS to anybody. Again thanks for coming up with the goods where all others failed."
Order 201747, February 2009

"Thank you for your time and swift communciations, I shall def be spreading the word what a great service you provide. "
Order 201620, February 2009

"the radiator arrived. It looks nice and we look forward to its operation ... Thanks again for your help, "
Order 201228, January 2009

"I looked at lot of online ordering sites for plumbing supplies in the UK and your was way ahead of the others in terms of ease of use, range of products, and provided information. "
Order 201529, January 2009

"You have lived up to expectation! I ordered from you as you were very efficient and helpful about my original queries and this gave me confidence in dealing with you. Well done and may I say a nice change compared with some e-commerce businesses."
Order 201337, January 2009

"Just to let you know that the order arrived on Friday. The Regency taps look a million dollars. All I need now is to arrange a plumber to fit them which I suspect could take a while! Thank you once again for an excellent service."
Order 201299, January 2009

"I will be sure to recommend your site and after sales service to others."
Order 105328, October 2007

"Phoned this AM and agreed delivery tomorrow - Wednesday. I would like to congratulate SMR on the most efficient way this has been dealt with."
Order 201171, December 2008

"Following my internet order last Thursday the invoice arrived in this morning's post (Monday), followed by the delivery of the Duchess radiator by courier 10 minutes later. Just to say thanks for a good product at a great price & fantastic customer service. Will certainly use again & recommend to customers / trade. Cheers"
Order 201056, December 2008

"Many thanks for the prompt response... You have been so very helpful."
Order 200967, November 2008

"Just a short note to say thank you for the order which we received today and true to your word everything came through on time as stated... Kind regards"
Order 200748, October 2008

"Thank you for the towel rail - it looks great."
Order 200463, September 2008

"I just wanted to let you know that, regarding the abovementioned order, my husband and I are thrilled with the shower curtain rail. Having previously purchased one from both B&Q and Homebase and returned them both due to poor quality, we were really pleased with the excellent quality of your product. Thank you very much!"
Order 200286, September 2008

"...thanks for the prompt service."
Order 200314, September 2008

"Thank you for the replacement mirror-the quick and hassle free service was much appreciated."
Order 102127, September 2008

"Just a few words to say thank you for the excellent service... ...Many thanks to you, and Bristan!"
Order 102133, September 2008

"Not an enquiry, just a thank-you for your fast and efficient delivery of basin taps ordered last week...THEY are LOVELY..I will recommend you to everyone requiring like services....Thank-you again..."
Order 107073, June 2008

"Excellent Quality taps "
Order 106942, June 2008

"Thank you for your quick and efficient response to my recent enquiry. I received the replacement tap and have fitted it this weekend. Your customer service in this matter has been brilliant and I would recommend your company. Thank you once again. "
Ref 106798, May 2008 (replacing a product originally supplied as order 001362 in 2004 but which had developed a fault after four years of use).

"Dear Sir/Madam, Just a huge thank you for the prompt and accurate delivery of the order. It lets me crack on with the job in hand. Cheers,"
Order 106390, April 2008

"Just to let you know my bath arrived as promised yesterday - all appears to be ok as well packed and carefully handled by the courier."
Order 105783, January 2008

"Twinkle twinkle little star... you are an absolute star! Brilliant customer service. Many, many thanks indeed"
Order 105653, December 2007

"Received today. Brilliant service
Thanks"
Order 105583, December 2007

"Many thanks for the prompt service..."
Order 105512, November 2007

"Everything looks great, in particular the bath is amazing :-)... ... I would like to take this opportunity to thank you for all your help and assistance in this order and commend SMR Bathrooms for their efficient service and customer care. Thank You, and I will pass on the details of your web to interested parties!"
Order 105179, October 2007

"...thank you for your prompt service..."
Order 105198, October 2007

"I would just like to thank you again for all your help and attention to detail... ...I will be recommending your services."
Order 105050, October 2007

"...excellent quality, excellent price, cheers!"
Order 105014, September 2007

"It has been a pleasure doing business with SMR Bathrooms. I am delighted with the towel rail and look forward to installing it in my new bathroom"
Order 104742, September 2007

"I'd like to take a minute to feedback about the positive experience I have had dealing with you and SMR. You have been courteous, helpful and responsive in all our dealings and I would happily recommend you to others."
Order 104663, September 2007

"I would not hesitate to order from you again."
Order 104623, August 2007

"Thanks, you have been most helpful, we will remember you if we need any other bathroom equipment in future."
Order 104057, June 2007

"Thanks for your efficient service"
Order 104422, June 2007

"I have to say I am very impressed with your company and have added you to my favourites list."
Order 101985, April 2007

"Hi there
Just wanted to say thank-you for the excellent service we received from your company. Our radiators arrived on Friday, as promised...
...The rads themselves are fantastic and even better than the picture on the web site. Can't wait til they're fitted...
...Thanks again, I'll be recommending your company in the future"
Order 103905, April 2007

"The electric shower arrived yesterday, very quick service, many thanks."
Order 103532, February 2007

"Thank you for your prompt and efficient service!"
Order 103484, February 2007

"I have ordered from SMR before (a column radiator and a pair of radiator valves) and you were very swift and trouble free with that, what an efficient company, and very competitive prices too, if only they were all like you!!"
Order 103315, February 2007

"Thank you...great service!"
Order 103273, January 2007

"Thank you for the service you have provided so far, very efficient."
Order 103154, January 2007

"Thank you so much for the shower handsets which arrived this afternoon - they are perfect. Thank you also for all of your help both via e-mail and on the telephone. I will certainly be recommending you to anyone wishing to purchase plumbing equipment."
Order 102739, November 2006