Testimonials for bathroom and heating products from SMR customers

Why Buy from SMR & Customer Testimonials
We feel there are many reasons you should make your purchase from SMR Bathrooms, so we've listed them below, along with some testimonials and comments made by our customers.
We're always interested to hear your opinions on how we've performed. If you'd like to share your experience with SMR Bathrooms, you can send us an email or write us a letter, our address can be found details on our contacts page .

FREE DELIVERY - If you spend over £100 per order SMR Bathrooms will add no additional fee for delivery. So the price you see is the price you pay. Orders under £100 inc VAT will usually incur a delivery charge of £10 inc VAT. Please see our Delivery Page for additional details and any exceptions.

INTERNET PRICES - Very simply we offer fantastic prices across a huge range of products. On many brands we offer up to 40% off the retail price of our goods. Most items on our website will show you the RRP (recommended retail price), the amount saved and the YOU PAY price which is our Inc VAT price.

14 DAYS RETURN POLICY - Unlike most high street or internet suppliers, we offer a 14 days return policy. So you get trade prices and the chance to check out the our products before you commit. Please see our Returns Policy page for details and any exceptions. Generally the only exceptions are bespoke products or products specifically made to order.

BRAND NAMES - At SMR Bathrooms we offer quality brand names with manufacturers' guarantees. Brand names such as Bristan, Crosswater and Hudson Reed.

TELEPHONE SUPPORT - We're not shy about telling customers our telephone number. You can place your order over the telephone or online, whichever is easiest for you. If you have any questions we're here to answer them. Please see our Contact Page page for telephone and email contact details and our hours of business.

FRIENDLY ADVICE - If you are not sure of your exact requirements or would like some advice on the product most suitable for your application, please feel free to call. We're here to help with our advice and experience.

QUICK DELIVERY - All products should have a specified delivery time against them. With most taps and showers this is just a few days. If you are unsure or need particularly fast delivery, please contact us, we'll do our best to service your needs.

WIDE RANGE - We have over 2500 products on our website covering taps, showers, heated towel rails, designer and cast iron radiators.

BESPOKE SERVICE - On some products we are able to offer bespoke services, a good example of this would be our UK manufactured Heated Towel Rails . We can make many bespoke models, from an adjustment so an existing model will fit under a windowsill to bespoke designs for customers specific projects.

EST. 2002 - SMR Bathrooms was established way back in 2002, in terms of the internet we've been around a long time, so you can buy in confidence knowing we'll be here to support our customers as required. Additionally we are a real company with real premises, based just outside Portsmouth on the South Coast.

Testimonials - Here's a selection of comments from emails we've received from satisfied customers:

"Thank you for my order it arrived today as promised, great service from you. I was told these taps were discontinued but you managed to get them for me, 1st class. Thanks again."
Order 219490, November 2011

"Thank you very much for the replacement heating element. It is now installed, and working as expected. (Though I did not have the confidence to cut the cable to length before connecting it, so that's something to be done later). May I say that I am particularly impressed by the quality of support that I received when, due to damage in transit, the first radiator element did not behave as it should. You were always helpful, always courteous, and never assumed that I was just another ignorant customer. It's this quality of support that separates a professional supplier from a mere box shifter. Well done, and thanks."
Order 219152, October 2011

"Thank you for a very efficient service."
Order 216052, July 2011

"Just wanted to let you know the radiators arrived just after 10 this morning! Can't thank you enough for getting this sorted for me - many thanks"
Order 215980, June 2011

"The delivery arrived yesterday so just to say thanks for processing so quickly. The valves are just what we are after and we’ll certainly come back to you in the future."
Order 215697, June 2011

"Thanks for the quick response & fast despatch."
Order 215646, June 2011

"I received my order yesterday afternoon. I just want to say that I've never came across a company that provides customer service like yours. The guy that helped me choose the correct size of radiators was extremely helpful, polite and most of all knowledgeable. And then to cap it off your phone call demonstrated that there are actually businesses out there that care what happens to the customer's order. Sometimes it's natural to be apprehensive buying a product without seeing it however your website is very detailed and the products are as exactly described. Thanks again for all of your help."
Order 214369, March 2011

"Many thanks for your excellent service with this order. Just received as promised - just wanted to thank you!"
Order 214340, March 2011

"everything arrived exactly on time and all items present and correct. Thanks for the great service"
Order 214041, March 2011

"Thank you so much for such good service and I will definitely use you again"
Order 213801, March 2011

"Received this morning, very impressed with fast delivery. Many thanks"
Order 213645, February 2011

"The rad valve was delivered today - many thanks for your help with this"
Order 213610, February 2011

"In a world where it is usually a complaint that seems to have to be made about service and quality, I am pleased to say my feedback is quite the opposite. Having never used your services before and having located you on a google search, I have to say I was a little apprehensive. However not only did you appear to have exactly what I needed but you said you could deliver next day. To my surprise, you did axactly what you said you would do and we are delighted. It is so nice to have to compliment a company for a job well done rather than have to complain. Thank you very much."
Order 213394, February 2011

"...a big thanks for your superb service - to the telephone guy who took the order through to the delivery guy. You are first choice for next related item I require !"
Order 212769, January 2011

"Dear Sirs, I would like to take this opportunity of thanking you very much for your exceptional service. I ordered the bathroom cabinet on 2nd Jan and considering you didn't open for business again until 5th January the cabinet was delivered on 7th Jan. We were kept advised of delivery dates etc and can't fault your communications and service. The cabinet was an excellent price and with free delivery it was a fantastic deal. I know where to come to in the future and won't hesitate to recommend your company. Many thanks."
Order 212663, January 2011

"Items received with thanks. Excellent service. Will use your services again. "
Order 212505, December 2010

"Thanks once more. You appear to be right on top of the customer services and I really am grateful..."
Order 211398, November 2010

"Yes all arrived today thanks for the Excelent service and your help"
Order 211264, November 2010

"Just to let you know that I have received the replacement. Thanks for the fantastic service and will be glad to use you again and/or recommend. Keep up the good work!"
Order 205944, November 2010 (after we had replaced a radiator valve that was leaking)

"This is great. Once again SMR comes up trumps. First class."
Order 211452, November 2010

"Thanks for your speedy delivery. Great product, thanks again,"
Order 211393, November 2010

"thank you very much, everything went well with the order... ...Very nice Rails and Kit!"
Order 210125, September 2010

"Thanks for your excellent service."
Order 210075, September 2010

"Goods arrived next day. Excellent service. Thanks."
Order 209778, August 2010

"We are very impressed with your service. The taps were ordered on Tuesday afternoon and arrived today(Friday) The price was excellent and free delivery... ...We will have no hesitation in recommending you"
Order 209551, August 2010

"Have received my radiator and valves this morning on time as forecast, excellent service, many thanks!"
Order 209429, August 2010

"I want to put on record my thanks to you and your company for the timely and professional way you handled our order, and dealt with the damaged mirror. The replacement mirror has been received now, and looks great in our newly refurbished bathroom. Thank you and your team for your courteous way this has been handled, which is a credit to your company."
Order 208945, July 2010

"Thank you so much for such a quick delivery of a brilliant product - awesome customer service!"
Order 208612, June 2010

"I would just like to thank you for the excellant service/ delivery of our goods. Very impressive."
Order 208372, June 2010

"Many thanks for the very speedy delivery of our shower rings. A small item, but was pleased with service and quality."
Order 208356, June 2010

"Thanks for the great service."
Order 208212, May 2010

"great thank you. Its perfect."
Order 207765, April 2010

"Received goods today and all ok, thanks for your prompt service"
Order 208019, May 2010

"nice to do business with you"
Order 207932, May 2010

"The items have just arrive. Very many thanks for an excellent service."
Order 205922, January 2010

"Towel warmer arrived today, well packaged. Thank you for your prompt service and excellent value. Kind regards."
Order 207512, April 2010

"Dear SMR, Order received this morning(less than 24 hours from placing the order). Well packaged, excellent service. Thank you very much."
Order 207518, April 2010

"Hi, Thank you so much for your very prompt and efficient service. The goods were of excellent quality. I will be recommending your company to others. Best regards"
Order 207415, April 2010

"Thank you very much for being so prompt and very efficient. Will always recommend you as a very good company to deal with."
Order 207024, March 2010

" thank you for your excellent service."
Order 207317, March 2010

"Many thanks - i'll be sure to use your website again."
Order 206961, March 2010

"What an excellent service! Well packaged and delivered! Thank you for this service!"
Order 206517, February 2010

"radiator arrived prompt by your haulier, radiator looks great, many thanks"
Order 206443, February 2010

"Product arrived today - excellent value, excellent service. Thanks."
Order 205987, January 2010

"I wanted to say thank you for the wonderful service! I didn't expect for my product to arrive so promptly! You have exceeded the UK norm for 'customer service'. Well done and thanks!"
Order 205954, January 2010

"The Riser Rail turned up safe and sound. Just wanted to take this opportunity to Thankyou for your help You have saved us a lot of hassle."
Order 205880, January 2010

"Many thanks delivered yesterday safe and sound."
Order 205839, January 2010

"Arrived safely. Well packaged. Thanks"
Order 205804, January 2010

"Many thanks The new tap arrived safely on Friday just as we needed to fit it."
Order 205782, December 2009

"Thanks mate - the replacement fixing arrived today. Now we're up and running! Thanks for the good service."
Order 205749, December 2009 (after the customer's rail turned up with a crack in one of the four wall-fixings and we posted out a replacement).

"Just like to say a big thank you for the speedy delivery of my item. I researched this product everywhere but SMR Bathrooms did it at the best price and quality, thank you again."
Order 205711, December 2009

"Your service has been excellent and refreshing!"
Order 205672, December 2009

"Just to let you know - my towel rail has now arrived safely & looks lovely!!! "
Order 205717, December 2009

"Subject order has been received. Thank you for you prompt response."
Order 205506, December 2009

"Towel rail has been delivered, thanks for your fast and efficient service."
Order 205039, November 2009

"Excellent service!"
Order 204862, November 2009

"Thank you so much for your time and effort - Your excellent customer service is much appreciated."
Order 204540, October 2009

"Many thanks for your prompt action in getting the valves to me first thing thursday morning, they are already on and working. Thank you again"
Order 204597, October 2009

"It is exactly the product I wanted, at the right price and delivered exceptionally quickly, so I will certainly be using your services in the future."
Order 204353, October 2009

"Just to say, my taps ordered p.m. Tuesday arrived this morning [ a.m. Thursday ].Great taps, fantastic service."
Order 204067, September 2009

"Many thanks for all your help. Will certainly recommend you to friends and family."
Order 203339, July 2009

"I am very impressed by SMR bathrooms. They have a quality range of bathroom equipment and fittings at reasonable prices. Their customer service is quite excellent: courteous and clear advice on the phone, using the admirable website as a point of reference, and taking the time needed for full clarity in ordering; first-class customer care and focus; and very prompt delivery, with the items very well packed and presented. This is a most impressive firm, with a clear dedication to excellence and to providing the best customer-service possible."
Order 203545, August 2009

"Very pleased by the quality of the taps"
Order 203362, July 2009

"I would like to thank you for sending the shower valve so promptly - it arrived in time for my plumber. This is greatly appreciated. !!"
Order 203100, June 2009

"I would like to thank you for all your help and the service provided, my towel radiator was delivered the next day in perfect condition. It was just what I was looking for, and fitted in perfectly. I will definitely recommend your company to others - excellent!!"
Order 203023, June 2009

"We received the valves safely and quickly, and are exceptionally pleased with them, so thanks a million."
Order 202730, May 2009

"...thank you for all your help with this order. We modified the shower ring using the instructions, and it looks wonderful. Many thanks"
Order 202184, March 2009

"Thanks for the speedy delivery of my Nickel radiator taps, which are exactly what I'd hoped for."
Order 202357, April 2009

"I really appreciate the service that you have provided, it goes someway to restore one's faith in human nature, after so many negative responses from some companies over the last few months."
Order 202395, April 2009

"I would like to thank you for such a prompt service. We have received the valves today and are very pleased with the look and quality against the pictures on the web site. We will require more valves as the refurbishment of our home progresses and based on your response and service would have no hesitation in coming back to you for a repeat order. It makes such a nice change to receive such good customer service, without any hassles. This seems rare nowadays. Thank you"
Order 202340, April 2009

"My basin, tap and bottle trap arrived today! Many thanks - fantastic service!"
Order 202308, April 2009

"thanks for the excellent customer support."
Order 202257, April 2009

"I see the order has already been dispatched - thanks for all your help and efficiency."
Order 202184, March 2009

"I have today ordered one of the showers on line and would not hesitate to recommend SMR BATHROOMS to anybody. Again thanks for coming up with the goods where all others failed."
Order 201747, February 2009

"Thank you for your time and swift communciations, I shall def be spreading the word what a great service you provide. "
Order 201620, February 2009

"the radiator arrived. It looks nice and we look forward to its operation ... Thanks again for your help, "
Order 201228, January 2009

"I looked at lot of online ordering sites for plumbing supplies in the UK and your was way ahead of the others in terms of ease of use, range of products, and provided information. "
Order 201529, January 2009

"You have lived up to expectation! I ordered from you as you were very efficient and helpful about my original queries and this gave me confidence in dealing with you. Well done and may I say a nice change compared with some e-commerce businesses."
Order 201337, January 2009

"Just to let you know that the order arrived on Friday. The Regency taps look a million dollars. All I need now is to arrange a plumber to fit them which I suspect could take a while! Thank you once again for an excellent service."
Order 201299, January 2009

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