Template Terms and Conditions
Website use and e-commerce
Address: SMR Bathrooms, Unit 4, Victory Trading Estate, Kiln Road, Portsmouth, Hampshire, PO3 5LP, United KingdomEmail: firstname.lastname@example.org Telephone: 023 93 162021
|Type of Data
||Period of Retention
|Customer details and electronic records of goods supplied
||At least 6 years and up to 20 years (depending on the length of warranty
applicable to the goods) from the date the goods were delivered
|In able to establish a defence to a claim of breach of contract or
negligence in relation to the supply of the goods
In order to fulfil our contractual obligations in relation to warranty
|Hard copy customer orders
||3 months from the date the goods were delivered
||To fulfil our contractual obligations in the event of a mis-shipment of
We, SMR Enterprises Limited trading as SMR Bathrooms, registered in England and Wales, number 05014686 at Unit 4 Victory Trading Estate, Kiln Road, Portsmouth, Hampshire, PO3 5LP are absolutely committed to protecting and respecting privacy.
How we use your informationThis privacy notice tells what to expect when SMR Bathrooms collects personal information. It applies to information we collect about:
We do not share personal data other than as described below, however our IT provider may have access to information in providing their services to us. As with any third parties that we share data with, we ensure that they do not use the data for their own purposes and that they take appropriate steps to guard against data breaches.
Visitors to our website
When someone visits www.smrbathrooms.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
You can get more information about Cookies at https://ico.org.uk/for-the-public/online/cookies/. You can turn off Cookies in your internet browser (e.g. Internet Explorer, Chrome, Safari, Opera or Firefox) so they are no longer collected and the above webpage contains links to tell you how to do this. Please note that turning off Cookies may prevent some of our website functions from working.
People who we communicate with by emailWe process and retain the personal data contained in the email to respond appropriately to the subject matter. Please be aware that any emails we send or receive may not be protected in transit.
People who we communicate with by telephoneWe record all telephone conversations to maintain a record of the discussion, for our legitimate business interests of staff training and to defend against claims of mis-shipment. When we are discussing payment card information we stop the recording so that we comply fully with our security obligations when handling such information.
We retain the recordings for a period of one year and then securely delete them.
Our retail customers and installersWe process and retain personal data to facilitate the supply of goods. We retain personal data between 6 & 20 years (depending on the length of the warranty applicable to the goods) from the date the goods were delivered. We do this to ensure we fulfil our contractual obligations to our customers. Written copies of customer orders are retained for 3 months from the date the goods were delivered to fulfil our contractual obligations in the event of a mis-shipment of goods.
We may need to provide certain third-party organisations with customers information in order to provide our services, including to a selected courier who will deliver the goods. We will only provide them with the information they require and will only permit them to use the information for the required purpose.
If any such third party uses your information for any other reason without your consent please notify us using the details below and we will investigate the matter.
Trade customersWe process and retain personal data to process orders and to comply with legal requirements. We retain personal data relating to our trade customers for the duration that the individual is a customer plus six years. This is necessary for the performance of our contractual obligations with our customers and to comply with our legal obligations to maintain adequate records as required by Her Majesty’s Revenue and Customs.
VendorsWe process and retain details of individual contacts within our vendor organisations to allow us to process orders for delivery and to comply with legal requirements. We retain this personal data for the duration of the contract plus six years. This is necessary for the performance of our contractual obligations with our customers.
People who subscribe to our mail listWe use MailChimp to deliver marketing material if you have consented to this when you provided your information to us or you subscribed using the contact form on our website. You can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details below.
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to contact you to progress your application and the other information you provide to assess your suitability for the role you have applied for.
Your rightsYou have the right to request:
If you have any of these requests, please get in contact using the contact details below. You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
We have set out to demonstrate how we address your rights in this privacy notice.
Complaints or queriesWe strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO as the statutory body which oversees data protection law – www.ico.org.uk/concerns.
Access to personal informationIf you would like to know what information we hold about you please make a ‘subject access request’ using the contact details below. If we do hold information about you we will:
You also have a right to obtain a copy of your personal data for reuse and we will supply this in a CSV file if you ask us to.
If we do hold information about you, please notify us if any of it has changed or is incorrect, we will be happy to update this for you.
In certain circumstances you have a right to the erasure of your personal data or to restrict processing. If you want to exercise this right please contact us using the details below.
Disclosure of personal informationOther than as described in this notice we will not disclose personal data without consent or where we are required to do so by law.
Document copyrightThis privacy notice was created by Crimson Crab Ltd. It is an infringement of copyright to make:
or write to: SMR Bathrooms, Unit 4 Victory Trading Estate, Kiln Road, Portsmouth, Hampshire, PO3 5LP.