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About Us This web site is owned and operated by SMR Bathrooms who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
SMR Bathrooms
Unit 4, Victory Trading Estate,
Kiln Road,
PO3 5LP,
United Kingdom
Phone: 0844 358 1995
Email: st [at] smrbathrooms [dot] co [dot] uk
Company Reg. No 5014686
VAT Reg. No 807 6839 96
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Orders over £100 are generally shipped free of charge. Orders for less than £100 have an additional £10 fee added.
Delivery Schedule We use a third party courier for deliveries and someone will need to accept and sign for the goods. Deliveries are Monday to Friday between 8am and 6pm. The customer is responsible for any additional delivery charges incurred, as a result of no one being available to take delivery of the goods. We can deliver to an alternative delivery address from your invoice address, if requested.

Palletised goods are delivered by hauliers on a kerbside service only - that is, the haulier is not responsible for bringing the goods inside your property. Smaller packages are delivered by courier companies who are responsible for delivery to your door to ground floor levels only. The Buyer may be required to provide help with unloading of bulky items.
Pallet deliveries MUST be inspected on delivery, and if damaged or short should either be rejected or the damage and/or shortage noted when signing for the delivery.

Delivery of the Goods shall be made to the Buyer's address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

The Seller undertakes to use its reasonable endeavours to despatch the Goods in the time period specified when the order was placed, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Seller accepted no liability whatsoever in respect of late, part or damaged deliveries.

The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

Where the Buyer request the Goods to be delivered to an address other than that stated in the original order additional charges may apply.

Where the Buyer fails to take delivery within a reasonable period of time the Goods will be returned to the supplier, any additional cost incurred will be the responsibility of the Buyer.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, VAT is added at the appropriate rate. All other orders are VAT free.
Credit Card Security We use Sage Pay (the new name for Protx) to take payment. Sage Pay are a specialist secure payment gateway company, this ensures security for all concerned.
Guarantee All Goods carry the standard manufacturer's warranty, this is generally specified with the product details.

Dezincification / Corrosion / Performance
The Seller insist that all Goods should be suitably specified for the system type they are to be installed on. In areas where aggressive water prevails or where a softener is installed the use of dezincification resistant materials would be advised. We insist that this is checked with the heating installer / local water authority as responsibility for premature failure due to corrosion will not be held by the Seller.

Goods cannot be returned once they have been installed.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 358 1995 (International +44 0844 358 1995) or fax us on or write to us at Unit 4, Victory Trading Estate Kiln Road Portsmouth Hampshire PO3 5LP United Kingdom
Privacy Policy SMR Bathrooms do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Website Recording

This website may also use a website recording service from time to time. Recording may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms (sensitive information such as addresses and billing information are not recorded).

Data collected by website recording is used to improve our website usability and our service to visitors to the site.. The information collected is stored and is used for aggregated and statistical reporting.
Returns Policy We offer a fourteen days return policy for private retail customers. If you change your mind once you have received your goods, you must return the goods to us, complete, in the original packaging and in a resalable condition. This includes pallet deliveries, any items that arrive on a pallet must be returned on a suitable pallet. We will then refund your transaction less the carriage costs incurred by our company in delivering the goods.

You MUST call us on 0844 358 1995 before returning any goods, to confirm the address where the goods are to be returned. You will need to quote your sales receipt reference number and you will receive RMA documentation. Goods must be returned within 7 working days of agreeing the return and include your RMA documentation.

Returns after fourteen days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee may apply. If you have an item you would like to return after the fourteen day returns period, contact us to discuss your situation further.

Although we are happy to re-stock most items, any items that are made to order are deemed to be a 'special order' and as such are non-returnable.

Where faulty Goods have been supplied the Seller will offer a replacement or full refund including the cost of delivery and returning the Goods.

Where the Buyer changes their mind and wishes to return the Goods the Seller must be informed in writing within seven days of delivery and the Goods returned to an address specified by the Seller. It is the Buyers responsibility to ensure that returned Goods reach us in re-sellable condition. They should be packed well in the original packaging and will be inspected before any refund can be issued. The refund will be the purchase price less the carriage costs incurred by the Seller.

Goods "made to order" or "special orders" are considered "bespoke" and as such are non-returnable. On these Goods where the manufacturer or supplier is prepared to accept the return of the Goods, these Goods will be liable for a re-stocking fee of up to 35% plus the cost of any carriage and collection. All returned Goods must be inspected and received in re-sellable condition before any refund can be issued.

Your rights to return goods within seven working days are protected under the EU Distance Selling Directive which can be found at

Acceptance of the Goods

The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to the Buyer.

The Buyer shall carry out a thorough inspection of the Goods within 24 hours of delivery and shall inform the Seller immediately of any defects or missing parts which a reasonable examination would have revealed. Written notification to the Seller shall also be received within 3 working days of delivery of the Goods.

Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

An exception to the above is made for Pallet deliveries; as a 10-15 minute window is scheduled into the delivery for the buyer to inspect the goods:

For palletised goods delivered by a pallet haulier, no claim for damage in transit or shortages will be accepted if signed for "received in good condition", "unchecked", "not examined" (or similar). Claims for damage in transit or shortages will only be considered if signed for as "damaged" or "short delivered" and we are notified in writing within 3 days after delivery and are given an opportunit to verify the shortages or damage.

The Goods

The quantity and description of the Goods shall be as set out in the Seller's confirmation of order.

The Buyer shall ensure that all details pertaining to the Goods ordered are correct before ordering Goods electronically, by fax, post or telephone.

Goods "made to order" are considered bespoke and as such are non-returnable.

Any technical specification, advice or information provided by us is for guidance only. We always advise that no works be carried out or installers booked prior to delivery and inspection of your goods. To ensure your installation meets the legally required standards; planning and installation should be carried out by a suitably qualified installer.

Any specifications supplied by the Seller are given without guarantee and the Seller takes no responsibility for information supplied or work carried out by the Buyer or their contractors in relation to information supplied on the web site, literature or in any communication. We recommend the Buyer takes delivery of, and inspects Goods before undertaking any work in relation to the Goods supplied. Manufacturers tolerances apply, hand made goods have a tolerance of up to +/- 6mm.

The Seller can take NO RESPONSIBILITY for any consequential loss suffered by the customer in relation to any Goods supplied.
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